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    Partnering Support

    Tecan has provided field service for its global OEM customers for many years.

    Our customers frequently work in highly regulated areas, particularly clinical diagnostics. They appreciate our global provision of high level service and experienced personnel.

    Continuous measurement of our service performance shows outstanding results.

    Do you want to know more?

    Need help or have any other questions?

    Contact us

    Total solutions provider

    Tecan’s strategy is to be a total solutions provider to our OEM and end-user customers

    • We aim to be your preferred service provider for Tecan-manufactured instruments
    • Delivering professional service and support to you is an integral part of being a total solutions provider
    • Service is a core competency at Tecan; performed worldwide by Tecan-certified service organizations or qualified partners
    • Tecan has 30 years’ experience in providing regulatory-compliant, verified and validated services
    • OEM Te-Care quality services are tailored to your needs

    Our capabilities

    Tecan service covers the entire service and support process

    • Helpdesk support
    • Installation and training
    • Regular on-site preventive maintenance
    • On-site and depot repair services
    • Detailed complaint handling process
    • Statistics
    • Background logistics process

    Always there for you

    Tecan has provided field service for its global OEM customers for many years

    • Our customers mostly work in highly regulated areas, particularly clinical diagnostics
    • Our customers greatly appreciate our global provision of high level service and experienced, certified personnel
    • Continuous measurement of our service performance shows outstanding results
    • We offer flexible OEM Te-Care service contracts to suit your needs

    Joint end-user support (Life Sciences)

    We aim to be the preferred service provider for Tecan products, ensuring that our customers get the most out of their investment.

    Service is a core competency at Tecan. Our certified experts deliver timely, efficient, high quality services.

    For more details about specific products, please visit the corresponding product pages.

    Service contracts

    Tecan offers a flexible range of globally available Te-Care™ Service Contracts to suit the needs of its customers in the life science research, forensics, clinical diagnostics and academic markets.

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    Services

    Tecan offers a comprehensive range of services to support customers using its instruments and products in the field.

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    Training

    Tecan’s hands-on training provides its customers with the knowledge they need to optimize the productivity of their Tecan systems.

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    Helpdesk

    For all enquiries about your Tecan instrument or product, click here to get fast, high quality support from your local Tecan service organization.

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