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Tecan Synergence™
OEM systems engineering

Your vision empowered

In-house IVD systems engineering can be challenging; it is important to strike the balance between the high volume of required resources with keeping system development costs low, and bringing a solution to market fast before your competitors do. Outsourcing to an OEM partner offers peace of mind, placing the risk and responsibility in the hands of an experienced OEM lab automation solutions provider. Tecan Synergence starts with your exact needs, and guides you seamlessly through your development project.

OEM services for lab automation

Every assay is different, and lab automation requirements in IVD are diverse, with each company having a unique profile and suite of capabilities. Tecan Synergence offers flexible OEM lab automation services to support this diversity, using proven technologies or developing solutions from the ground up. 

Tecan Synergence includes two offerings. The core offering includes all of the necessary OEM lab automation services to bring your solution to market, while meeting the highest quality standards and ensuring your full satisfaction. Our additional services complement your in-house expertise, providing further training and consulting, in-depth lifecycle management and field servicing options as required.


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Business consulting & requirements engineering

How we can help:

  • Determine your exact technical needs 
  • Help you to find the right business model for success
  • Provide expert OEM systems engineering to match your project requirements and budget

Your benefits:

  • 40 years of experience in manufacturing IVD automation devices
  • Knowhow from our end-user business
  • Experts with a deep understanding of cellular and molecular biology
  • Deep understanding of regulatory processes
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Innovative concepts

How we can help:

  • Innovative concepts from scratch
  • Unique solutions using our wealth of technologies

Your benefits:

  • Multidisciplinary teams covering biology, chemistry and physics, as well as software, systems engineering and user experience
  • Rapid production of design concepts
  • Our understanding of the bigger picture, considering functionality, usability, reliability, serviceability and total cost of ownership
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Efficient solution development

How we can help:

  • Reducing time to market through a modular development approach
  • Rapid design and prototyping
  • Minimizing project risks through agile development methods

Your benefits:

  • Accelerated application development and system testing due to our modular hardware and software solutions
  • Advanced visualization and virtualization techniques, such as 3D simulation
  • Very close and transparent collaboration with our partners
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High-quality manufacturing

How we can help:

  • Highest quality standards guaranteed through rigorous quality control procedures
  • Reproducible performance and completeness for the end-user
  • Efficiency through continuously improved processes

Your benefits:

  • Smooth transition from instrument development to production, due to close links between R&D and Operations
  • Flexible production capacity to meet customers' needs, through continual investments in quality and production systems
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Professional service & support

How we can help:

  • Provide training to customers' teams and share knowhow
  • Spare parts supply
  • Expert support

Your benefits:

  • 40 years of experience in servicing and supporting our own systems
  • Maximum instrument uptime, due to our principles of reliability and usability
  • Service and support throughout the entire lifecycle of a system, starting from the beginning of the design process
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Expert regulatory support

How we can help:

  • Development of a robust regulatory strategy
  • Quality engineers assigned to every project
  • Close collaboration from the outset to understand regulatory requirements

Your benefits:

  • Proactive approach to handling regulatory needs
  • Global network of quality and regulatory experts
  • Local representatives in most major markets, including Europe, US, China, Japan, etc.
  • Extensive experience
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Lifecycle management basic

How we can help:

  • Close collaboration during the defining, development and commercialization phases of a product
  • Receive the right product, at the right quality, in the right quantity, at the right time and at the right price

Your benefits:

  • Bespoke solutions developed through our understanding of the day-to-day challenges faced by laboratories
  • Continued partnership after product launch, to ensure supply security and obsolescence management
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Tecan training & consulting

How we can help:

  • Variety of training on regulatory matters
  • Product training sessions
  • Consultancy services to support moving products from research to IVD

Your benefits:

  • Highly experienced experts from a broad mix of backgrounds and geographical locations
  • 40 years of experience in OEM lab automation and transferring instruments from research to clinical diagnostics.
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Customized on-market services

How we can help:

  • Field service, including installation, preventive maintenance and system repairs
  • Remote service, including remote support and remote monitoring
  • In-house service from our repair centers, including refurbishment of individual components or entire systems

Your benefits:

  • Pick and choose the services you need
  • Scalable and flexible service organization to support individual needs
  • 40 years of experience in servicing lab automation solutions
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Lifecycle management enhanced

How we can help:

  • Additional support and access to our comprehensive knowhow and capabilities throughout the product life cycle
  • Proactive approach to make your products shine in a competitive environment
  • Creation of lifecycle management maps addressing all external factors such as industry trends and changes in regulations

Your benefits:

  • Strategic and long-term partnerships that go beyond just a transactional relationship
  • Use our knowhow and capabilities as a lab automation supplier to outperform competition together
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Listen to the OEM expert

Customer Solution Development Manager Marianne Angst-Helbling explains the Tecan Synergence offering in more detail, and underlines what makes the service one of a kind.

Listen to the OEM expert

Project Leader Gérard Harbach explains how Tecan approaches innovative concept production, and why this is unique.

Listen to the OEM expert

Christoph Karthaus, VP of R&D Instruments and Systems Integration, explains how we bring instruments to market fast, and what makes us different from the rest.

Listen to the OEM expert

Head of Operations, Andreas Pfleiderer, explains how we manufacture instruments to the highest quality standards, and what sets us apart from other OEMs.

Listen to the OEM expert

Global Head of Service & Aftersales, Petra Popp, explains how we guarantee maximum uptime of our instruments, and what makes this service unique.

Listen to the OEM expert

VP Quality and Regulatory, Günter Weisshaar, explains how Tecan supports is customers in their regulatory needs and what makes our service unique.

Shape the collaboration

  • Understanding of the business model, needs, constraints and applications
  • Design input (concept, feasibility, breadboards)
  • Definition of service concept, regulatory requirements and business processes

Value generation readiness

  • Cooperation on all product and commercial matters
  • Design output (development and verification, industrialization, prototypes and 0-series)
  • Implementation of service concept, documentation to fulfil regulations and end-to-end business process

Establish, grow and maximize value

  • Cooperation on all product and commercial matters
  • Lifecycle management, including product supply, obsolescence planning and change management

Sustain and maintain value

  • Cooperation on maintaining installed base
  • Lifecycle management, including product supply, obsolescence planning and change management

Listen to the OEM expert

Head Customer Operations, Micaela Wochner, explains how she and her team support our customers throughout the whole lifecycle of a product and why this service is unique.

Listen to the OEM expert

VP Quality and Regulatory, Günter Weisshaar, explains how he and his team can complement customers’ internal knowhow with Tecan's 40 years of expertise in bringing products to market in IVD.

Listen to the expert

Global Head of Service and Aftersales, Petra Popp, explains how our on-market services can be tailored to our partners' exact needs.

Shape the collaboration:

  • Understanding of the business strategy and alignment on strategic business and product matters
  • Refinement of concept
  • Strategic consulting looking at service concept, regulatory strategy and end-to-end value chain

Value generation readiness:

  • Strategic alignment on product to be launched
  • Enhanced development services, including system integration, extended verification, reliability test
  • Implementation of service strategy, regulatory strategy and business processes, like Kaizen or e-commerce

Establish, grow and maximize value:

  • Alignment on long-term business and product strategy, and definition of implementation tactics
  • Lifecycle management, including continuous improvements of the product, and compliance and commercial viability in changing environments
  • Execute evaluation of non-warranty issues, product compliance updates and business process optimizations

Sustain and maintain value:

  • Continued strategic alignment and strategy implementation
  • Implementation of next generation product for continued growth

Listen to the OEM expert

Head of Customer Operations, Micaela Wochner, explains what a strategic collaboration beyond a simply transactional relationship looks like.

Vice President and General Manager from Dako said:
"Tecan shares our values of innovation and ownership, and we have established a close working relationship from the outset, with a continuous, open dialogue between the project teams helping to bring Dako Omnis to the market faster."
Read more in “A generation ahead of IHC and ISH”

Proven technologies

Depending on what our customers are looking for in their OEM lab automation solution, Tecan’s strong life sciences business, with direct connection to end-users, gives us a huge advantage. With 40 years of experience, we know the needs of the end-users.

OEM systems engineering based on our modular toolbox

Using our flexible, modular hardware and software portfolio brings various advantages to system development projects:

  • Ease of integration of proven Tecan technologies reduces the technical and overall project risk
  • Simplification of verification and validation accelerates time to market
  • Increased cost efficiency through faster delivery of the development project
  • Fast software development through modular software architecture (MAPlinx software)

OEM system developments from scratch

Assays may need customized automation solutions. Getting a custom OEM solution, developed from scratch, brings various advantages to customers:

  • System designed and manufactured to meet exact assay needs
  • Our end-user business is at the forefront of technical innovation
  • Ahead of the regulatory challenge

Discover Tecan’s proven modular portfolio

Cavro® Magni Flex
Fluent series

Modular OEM software to speed up system development time

MAPlinx™ is Tecan's state-of-the-art modular software architecture which accelerates application software development for OEM systems and components, reducing time to market.

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OEM systems engineering services

Outsourcing the development of your next lab automation solution to an experienced OEM partner brings you peace of mind. Tecan offers flexible services that match your exact requirements.

In-depth application knowhow for IVD and life science

Familiarity with our customers’ applications is key to the successful automation of assays. Our scientists have expertise in numerous diagnostics and life sciences applications – spanning a range of topics – and we apply that knowledge to match the application needs of our customers exactly.

  • Genomics
  • Immunoassays
  • Mass spectrometry
  • Histology and cytology
  • Next generation sequencing
  • Blood grouping / typing
  • Biobanking
  • Hematology
  • Cell biology
  • Drug discovery
  • Forensics
  • Veterinary and food

Assay development

Developing a menu of high performing reagents takes time. Using our assay development capabilities, we can support our customers’ in-house expertise, ensuring rapid assay integration and the development of complete application-centric menus.

  • Endocrinology
  • Saliva diagnostics
  • Neurodegeneration and neurotransmitters
  • Infectious disease
  • Immunity and cytokines
  • Autoimmunity
  • Tumor markers
  • Food intolerances and allergies
  • Antibodies

The industry trusts Tecan Synergence's OEM lab automation services

Ortho Clinical Diagnostics
Agilent Technologies
Sansure Biotech
Macs Miltenyi Biotec
Labsystems Diagnostics

Customer success stories


Free checklist

Download a free OEM partner evaluation checklist