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OEM Partner Services

In addition to Tecan’s expertise in OEM customized development and components, we also offer a broad range of services to our OEM partners. At Tecan we believe that a partnership does not end at the launch of a product and the services we offer can help to support the success of our partner’s business throughout the product’s lifecycle.

Starting with manufacturing to the highest quality and regulatory standards, through global technical support via Helpdesk to field-based engineering service and repair, all our partner services are designed to optimize reliability and maximize uptime. And you can trust in Tecan. Our commitment to quality ensures that even in highly regulated markets you will always be complient wherever your customers are located.

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Manufacturing & support

Contract manufacturing

Reproducible quality

From prototype to production. Time is of the essence...but so are quality and reproducibility.

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Service and support

Our experts training your experts

Support around the world. Keeping your instruments working to keep your customers working.

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Co-marketing

Teaming up for market success

Join forces with Tecan, combining your market knowledge with ours to build an unbeatable marketing team. Whether you want to establish your presence in new markets, gain share in established markets, or support growth of emerging markets, we can explore opportunities to leverage our combined expertise into a powerful and unique strategic market position.

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OEM Te-Care™

Partnering support

Tecan service covers the entire service and support process

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Helpdesk / Product Phase-outs

Always there for you

For all enquiries about your Tecan instrument or product, click here to get fast, high quality support from your local Tecan service organization.

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Compliance. We take regulatory compliance seriously—in our own products and in everything we build for you.

Nick Smith, Tecan

Quality and regulatory

Quality control and regulatory compliance

It starts with quality

We make it our business to understand regulatory requirements around the world to facilitate delivery of your products to your customers without unnecessary delays.

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Our commitment to quality

Ensuring quality

Our customers have high expectations of everything we do. We aim to do more than just match those expectations.

Our goal is to continuously improve the quality of our products and processes, in an environment that promotes compliance, integrity and teamwork.

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