OEM post-launch services

Tecan has provided field service for its global OEM customers for many years.

Our customers frequently work in highly regulated areas, particularly clinical diagnostics. They appreciate our global provision of high level service and experienced personnel.

Continuous measurement of our service performance shows outstanding results.

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Total solutions provider

Tecan’s strategy is to be a total solutions provider to our OEM and end-user customers

  • We aim to be your preferred service provider for Tecan-manufactured instruments
  • Delivering professional service and support to you is an integral part of being a total solutions provider
  • Service is a core competency at Tecan; performed worldwide by Tecan-certified service organizations or qualified partners
  • Tecan has 40 years’ experience in providing regulatory-compliant, verified and validated services
  • OEM Te-Care quality services are tailored to your needs

Our capabilities

Tecan service covers the entire service and support process

  • Helpdesk support
  • Installation and support
  • Regular on-site preventive maintenance
  • On-site and depot repair services
  • Detailed complaint handling process
  • Statistics
  • Background logistics process

Always there for you

Tecan has provided field service for its global OEM customers for many years

  • Our customers mostly work in highly regulated areas, particularly clinical diagnostics
  • Our customers greatly appreciate our global provision of high level service and experienced, certified personnel
  • Continuous measurement of our service performance shows outstanding results
  • We offer flexible OEM Te-Care service contracts to suit your needs
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